Lee Cutler's mother, Beth, became concerned when her son did not respond to her text messages or answer her calls, as it was unusual for him. That afternoon, she drove to the Rock America store and learned her son never showed up to work his shift. As reported by Stories of the Unsolved, Beth was not terribly worried, as she thought Lee may have been confused about when his shift was scheduled to begin. However, when she called the store at 5 that evening, and learned he never showed up, she started worrying that something had happened to her son. Later that same evening, Cutler was expected to attend an outing with the BBYO, which is a Jewish organization for teens. As he was an active member of the organization, and never missed planned events, his mother became worried enough to contact authorities.
According to Stories of the Unsolved, Cutler was officially reported missing at around 11 p.m. on October 20, 2007. None of Lee's friends had seen or talked to him since he said he was on his way to work. During a subsequent search of Cutler's bedroom, authorities did not find anything out of place, and suggested he may have left voluntarily and would return in the following days.
During an interview with Cutler's mother, authorities learned the teen had a history of mental health issues. They also learned his grandmother had recently been diagnosed with cancer.
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